Our salon policies allow us to maintain a safe, organized and fair environment. This not only benefits our wonderful guests, but also our talented hair stylists and service providers.
PRODUCT SATISFACTION GUARANTEE
Haircare and skincare products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. Haircare and skincare products may be exchanged within 30 days of purchase with receipt will be refunded to your initial form of payment with a credit. Some restrictions may apply.
SERVICE SATISFACTION GUARANTEE
If you are not 100% satisfied with any service please notify us within 7 days of the service and we will schedule another consultation and appointment to correct your service with the original service provider. We do not provide refunds.
CANCELLATION POLICY
We require a 24 hour cancellation notice of most services. A deposit is collected prior to microblading, and hair extensions. Cancellations of these services require a 48 hour notice or you will lose your deposit. These services take more time than most salon services and if you don’t show up then the salon and our service providers lose income.
ONLINE BOOKING
Deposits are required for all appointments booked online. Color services are not currently available to book online. When cancelling, all appointments booked online must also be cancelled 24 hours in advance.
CELL PHONE POLICY
Cell phones are permitted to have at your salon appointment. Please be courteous to others.
SMOKING/VAPING
Smoking or vaping, including all electronic smoking devices, is not allowed in the salon.