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Marie Massie

Lead Guest Service Specialist

As a Front Desk Lead, I bring energy, organization, and a smile to every shift! With a passion for creating welcoming first impressions, I thrive on engaging with guests and making their experience unforgettable from the moment they walk in.

I specialize in training team members to deliver top-notch service and maintain smooth front desk operations. Behind the scenes, I keep things running like clockwork with sharp attention to inventory control and resource management. Whether it’s helping a guest or mentoring a new hire, I lead with enthusiasm, reliability, and a guest-first mindset.

When I’m not at the front desk, you’ll find me on the open water, working as a mate on a pirate ship. I spend my off-hours sailing the seas, enjoying the ocean air—and occasionally pillaging and plundering (in good fun, of course). Life’s better with a little adventure, and I bring that same spirit wherever I go.