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Our salon policies allow us to maintain a safe, organized and fair environment. This not only benefits our wonderful guests, but also our talented hair stylists and service providers.


Haircare and skincare products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. Haircare and skincare products may be exchanged within 30 days of purchase with receipt will be refunded to your initial form of payment with a credit. Some restrictions may apply.


If you are not 100% satisfied with any service please notify us within 7 days of the service and we will schedule another consultation and appointment to correct your service with the original service provider. We do not provide refunds.


We require a 24 hour cancellation notice on all services. A deposit is collected on hair extensions and certain color appointments. Cancellations of these services require a 48 hour notice or you will forfeit your deposit. These services take more time than most salon services and if you don’t show up then the salon and our service providers lose income.

We understand that life gets busy and you may need to cancel or reschedule an appointment. If you cancel and/or reschedule your appointment three times with less than 24 hours notice, we will require a 50% deposit prior to booking or refer you to online booking. You must cancel 24 hours in advance or the deposit is forfeited.


Deposits are required for all appointments booked online. Color services are not currently available to book online. When cancelling, all appointments booked online must also be cancelled 24 hours in advance.


Cell phones are permitted to have at your salon appointment. Please be courteous to others.


Smoking or vaping, including all electronic smoking devices, is not allowed in the salon.